Service Analyst – Store Systems
參考編號：
SASS
發布日期：
09/21/2017
申請截止日期：
責任：
- Provide day-to-day second level support on retail stores systems from business office, conduct problem diagnosis in resolving stores IT issues and system incidents
- Maintain existing IT systems in an organized and proactive manner whilst ensuring the day-to-day support service can meet the business SLA
- Prepare and update store system support procedures on a timely basis, and whenever deemed necessary upon request
- Prepare regular KPI reports for the department regarding service performance
- Conduct IT testing and user training on stores IT systems and peripherals
- Work closely with IT Project Manager(s) to implement new technology into stores environment, and provide input to project management and execution plans
- Handle ad hoc requests as assigned by team supervisor or manager
- Required to work outside normal office hours and on roster duties as assigned by team supervisor or manager
要求：
- Diploma/Graduates in Information Technology or IVE graduates of related discipline
- Preferably with 2 years of work experience in supporting Point of Sales systems, IT devices and peripherals in retail chain-stores environment
- Candidates with application support experience in other industry will also be considered
- Experience in VB, JAVA scripts, UNIX/LINUX and Windows based applications will be advantageous
- Good knowledge of Microsoft Office Suite
- Good command of spoken and written English and Chinese
- Good communication and interpersonal skills with customer-oriented attitude
- A good team player with independent and helpful working attitude
Interested parties please send full CV, expected salary and availability to Miss Ng at iris.ng@profexint.com.
Project Coordinator (One-Year Contract)
參考編號：
PC-1YC
發布日期：
09/14/2017
申請截止日期：
責任：
- Entry level position
- Liaise and coordinate with relevant parties for project follow up
- Monitor and coordinate site project work progress
- Participate in team discussions, to review and establish workflow
要求：
- 1-2 years’ work experience in IT or related discipline
- Good communication and able to speak basic English and fluent Cantonese
- With basic in MS Excel
- With basic IT knowledge is an advantage
- Prior project coordination and management experience is desirable
Interested parties please send full CV, expected salary and availability to Miss Ng at iris.ng@profexint.com.